Privacy policy

Last updated 2/21/2024

At NoMore, we are committed to protecting and respecting your privacy.

These are the Standard Privacy & Cookie Policy of: try-nomore.com which is the data controller is owned by E-Factory Group Srl. Contact page.

We respect the privacy of all people who visit or use the Site ("Users", "Customers" or "you" or “Data Subjects”) and intend to provide all the information on the processing with this privacy policy and privacy notice (“Privacy Policy”). This Privacy Policy is intended to comply with the European Regulation No. 2016/679 - General Data Protection Regulation (“GDPR”) with the privacy and data protection laws of the United States, including, the California Consumer Privacy Act of 2016 (“CCPA”) and the California Consumer Privacy Rights Act of 2018 (“CPRA”).

This Privacy Policy explains the types of Personal Data that we may collect from you or that you may provide when you visit the Site. Please read the following carefully to understand our practices regarding your Personal Data and how we will treat it. We intend to be transparent about our practices regarding the information we collect, store, use, maintain and process and describe our current practices in this Privacy Policy.

1. Information we may collect from you

We may collect and process the following data about you:

Information that you provide by filling in forms on our site www.try-nomore.com (our site). This includes information provided at the time of registering to use our site, subscribing to our service, posting material or requesting further services. We may also ask you for information when you enter a competition or promotion sponsored by try-nomore.com and when you report a problem with our site.

Details of your visits to our site (including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise) and the resources that you access.

Information about your computer, including your geographical location, your Internet service provider and where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.

Information that you provided regards to product reviews. You provide the information with a view to that information being read, or used by other people. We do store it, and we reserve a right to use it in the future in any way we decide. Once your information enters the public domain, we have no control over what any individual third party may do with it. We accept no responsibility for their actions at any time.

We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.

When you contact us, whether by telephone, through our website or by e-mail, we collect the data you have given to us in order to reply with the information you need. We record your request and our reply in order to increase the efficiency of our business.

When we receive a complaint, we record all the information you have given to us. We use that information to resolve your complaint. If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and if we do, what that information is.

Details of transactions you carry out through our site and of the fulfilment of your orders. We store information about your debit or credit card or other means of payment when you first provide it to us. We store this payment information in order to make repeat purchasing of goods and services easier next time you visit our website.

In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy policy privacy policy.

We do not keep all your payment information so as:

to prevent the possibility of our duplicating a transaction without a new instruction from you;

to prevent any other third party from carrying out a transaction without your consent

Access to your payment information is restricted to authorised staff only. If we ask you questions about your payment information, we only show the last four digits of the debit or credit card number, so that you can identify the means of payment to which we refer. When you buy a product or service from us, or otherwise agree to our terms and conditions, a contract is formed between you and us. In order to carry out our obligations under that contract we must process the information you give us this includes personal information. We may use it in order to:

verify your identity for security purposes

sell products to you

provide you with our services

provide you with suggestions and advice on products, services and how to obtain the most from using our website

We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.

If necessary, we will use Personal Data for the purposes of preventing frauds, troubleshooting problems, detecting and protecting against error, fraud or other criminal activity and/or to enforce our terms, policies and legal agreements, to comply with court orders and warrants and assist law enforcement agencies as required by law, to collect debts, to prevent fraud, infringements, identity thefts and any other service misuse, and to take any action in any legal dispute and proceeding. With the exception of what is covered by the Cookie Policy, under the GDPR and in relation to the processing covered by such Regulation, Personal Data processing is based on:

the legitimate interest and contractual obligations of both, NoMore in providing the services of the Site and of the User in browsing the Site properly,

the legitimate interest of NoMore for the establishment, exercise or defence of legal claims or whenever courts and authorities are acting in their competence, and legal obligations in connection with the power of authorities, for the purposes referred in this paragraph.

2. Our cookie policy

We may obtain information about your general internet usage by using cookies. Cookies are small text files that are placed on your computer's hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a better experience. They also help us to improve our site and to deliver a better and more personalised service.

They enable us:

To estimate our audience size and usage pattern.

To store information about your preferences, and so allow us to customise our site according to your individual interests.

To speed up your searches.

To recognise you when you return to our site.

To record the conversation thread during a live chat with our support team.

Specific cookies that we may collect on our site include:

Adroll, Bing ads, Criteo, Drawbridge, Facebook ads, Facebook Connect, Google Adwords, Google Analytics, Google Tag Manager, Mention Me, Pinterest, Rakuten, Okendo, Twitter, Typeform, Vimeo, Youtube, Zopim

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting, you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.

Most browsers will allow you to erase cookies from your computer’s hard drive, block acceptance of cookies, or receive a warning before a cookie is stored. However, if you block or erase cookies your online experience on our Site will be limited.

How to disable cookies: the effect of disabling cookies depends on which cookies you disable but, in general, the Site and some Services delivered through it may not operate properly, may not recognize your device, may not remember your preferences and so on, if cookies are disabled or removed. However, allowing or disabling cookies is your choice and in your control. If you want to disable cookies on our site, you can do so in the cookie management tool on our Site, or by rejecting the cookies by category. You will need to do this for each browser and device. Alternatively, you can change your browser settings to reject cookies. How you can do this will depend on the browser you use. Further details on how to disable cookies can be found here:

- Internet Explorer: https://windows.microsoft.com/en-GB/internet-explorer/delete-manage-cookies

- Google Chrome: https://support.google.com/chrome/answer/95647?hl=en

- Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences

- Safari: https://help.apple.com/safari/mac/8.0/#/sfri11471

Re-marketing: it involves placing a cookie on your computer when you browse our website in order to be able to serve to you an advert for our products or services when you visit some other website.

We may use a third party to provide us with re-marketing services from time to time. If so, then if you have consented to our use of cookies, you may see advertisements for our products and services on other websites.

3. Where we store your personal data

Our websites are hosted in the United Kingdom.

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

We use the following safeguards with respect to data transferred outside the European Union:

the data protection clauses in our contracts with data processors include transfer clauses written by or approved by a supervisory authority in the European Union.

we comply with a code of conduct approved by a supervisory authority in the European Union.

we are certified under an approved certification mechanism as provided for in the GDPR (General Data Protection Regulation).

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

For Users’ Personal Data Subject to the GDPR, where your Personal Data is transferred outside of the EEA, we will take all steps reasonably necessary to ensure that your Personal Data is subject to appropriate safeguards, and that it is treated securely and in substantive accordance with this Privacy Policy.

We transfer data, including Personal Data, to and from the locations and jurisdictions of E-Factory S.r.l. to other jurisdictions as follows:

To and from the United States of America, the UK and EEA locations. Transfer from the EU to the US and elsewhere is done subject to Standard Contractual Clauses, or another process valid under GDPR. Transfer from the UK to the US and elsewhere is done subject to the UK International data transfer standard clauses. In any case, any data transfer to countries not covered by an Adequacy Decision, will be also subject to a Data Transfer Impact Assessment, in order to protect your data.

Within the EEA.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. We take great care in implementing, enforcing and maintaining the security of the Personal Data we process. Personal Data collected through the Site is processed by digital and electronic methods and tools, adopting security measures to minimize the risk of confidentiality, integrity and availability breaches and moreover to prevent the unauthorized or accidental access to or destruction, loss, modification, use or disclosure of Personal Data.

Please notice we also endeavor to delete Personal Data which no longer serves its purpose. Likewise, we take industry standard steps to ensure our Sites and application are safe. However, these measures, due to the nature of the online transmission methos, cannot limit or absolutely exclude the risk of unauthorized access, leaks, viruses and other data security breaches will never occur.

We also endeavor to limit access to Personal Data to those of our personnel who: (i) require access in order for NoMore to fulfil its obligations under law and contract, and under this Privacy Policy, and (ii) have been appropriately and periodically trained on the requirements applicable to the processing, care and handling of the Personal Data, and (iii) are under confidentiality obligations as may be required under applicable law.

We will act in accordance with our policies and with applicable law to promptly notify, where so required, the relevant authorities and Data Subjects in the event that any Personal Data processed by NoMore is lost, stolen, or where there has been any unauthorized access to it, all in accordance with applicable law and on the instructions of qualified authority.

It is recommended that you periodically check that your computer is equipped with adequate software to protect the network transmission of data, both incoming and outgoing (such as updated antivirus systems) and that the Internet service provider has taken appropriate measures to ensure the security of network data transmission (such as firewalls and spam filters).

4. Uses made of the information

We use information held about you in the following ways:

To ensure that content from our site is presented in the most effective manner for you and for your computer.

To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.

To carry out our obligations arising from any contracts entered into between you and us.

To allow you to participate in interactive features of our service, when you choose to do so.

To notify you about changes to our service.

We may also use your data, or permit selected third parties to use your data, to provide you with information about goods and services which may be of interest to you and we or they may contact you about these by post or telephone.

If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale to you.

If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this.

If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data (the order form).

Information we process with your consent:

Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our business, including our products and services, you provide your consent to us to process information that may be personal information. Wherever possible, we aim to obtain your explicit consent to process this information, for example, by asking you to agree to our use of cookies.

Sometimes you might give your consent implicitly, such as when you send us a message by e-mail to which you would reasonably expect us to reply.

Except where you have consented to our use of your information for a specific purpose, we do not use your information in any way that would identify you personally. We may aggregate it in a general way and use it to provide class information, for example to monitor the performance of a particular page on our website.

We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists. You may withdraw your consent at any time by instructing us support@try-nomore.com. However, if you do so, you may not be able to use our website or our services further.

5. Disclosure of your information

We may disclose your personal information to third parties:

In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.

If try-nomore.com or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.

If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use or terms and conditions of supply and other agreements; or to protect the rights, property, or safety of try-nomore.com, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

To assist in combating fraud, we share information with credit reference agencies, so far as it relates to clients or customers who instruct their credit card issuer to cancel payment to us without having first provided an acceptable reason to us and given us the opportunity to refund their money.

These third parties may include:

- companies that carry out specific technical, logistic, organizational services instrumental to the sales, including companies providing IT and other technological support to our Services or in other tasks, from time to time (e.g. websites analytics; computing providers; customer ticketing and support; on-site and cloud-based database Services; vendor and IT service and support providers; distributors, shipping and logistics companies; our lawyers, accountants; and other standard business Services);

- companies that carry out specific services related to marketing and analysis activities (such as list management and optimisation services, management, support and hosting services, analysis services and the sending of communications);

- agents and/or sub-contractors for the performance of any contract we enter into with you. They assist us in providing the products we offer, processing transactions, fulfilling requests for information, receiving and sending communications, analyzing data;

- third parties such as bank, Public Authorities, companies managing payment services, which will operate as autonomous data controllers.

We periodically add and remove third-party providers.

Additional third-party services may be accessed through the Site. We arw not responsible for any Personal Data or other data submitted to, or otherwise processed through, such third-party services. For example, where a credit card purchase is made on the Site, customers may be redirected to a third-party service provider to submit payment, and all aspects of that service and payment, including also any Personal Data submitted in connection with that service, are within the responsibility of the third-party service provider, and not ours. We currently use ________ as our principal payment processor.

In addition, we may disclose your Personal Data to third parties if some or all of the company or asset is acquired by a third party including by way of a merger, share acquisition, asset purchase or any similar transaction, in which case Personal Data may be one of the transferred assets and is required by the acquiring party to provide Services to you.

6. Your Rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at by post at E-Factory Group Srl, located at: Address: Via Bortolo Sacchi 3 City: Bassano del Grappa, Zip code: 36061 State: Vicenza Country: Italy. (Company VAT number: IT04472880246)." or by email to support@try-nomore.com.

Our site may, from time to time, can contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Access to Information: At any time, you may review or update personally identifiable information that we hold about you, by signing in to your account on our website. To obtain a copy of any information that is not provided on our website you may send us a request at support@try-nomore.com. After receiving the request, we will tell you when we expect to provide you with the information.

Removal of your information: If you wish us to remove personally identifiable information from our website, you may contact us at support@try-nomore.com. This may limit the service we can provide to you.

Verification of your information: When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.

Retention period for personal data: Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us:

to provide you with the services you have requested;

to provide our legal and other obligations, and generally to meet the purposes for which it was collected;

to comply with other law, including for the period demanded by our tax authorities; to support a claim or defence in court, to meet any audit, compliance and business best-practices.

The retention period will vary based on the form and purpose of the data, and the jurisdictions involved.

Personal Data that is no longer retained may be anonymized or deleted. Likewise, some metadata and statistical information concerning the use of our Services are not subject to the deletion procedures in this policy and may be retained by NoMore. We will not be able to identify you from this data.

The retention periods set in compliance with the GDPR are the following:

- Personal Data linked to the purchase will be stored for at least 10 years to comply with tax and civil law, unless specific legal defence needs in court require a retention for a longer time.

- The Personal Data provided by the User to request assistance and information will be kept for the period of time strictly necessary to handle the request.

- The Personal Data provided for marketing and profiling purposes are kept for the period of time necessary due to the specific processing and up to a maximum of 2 years, in line with the relevant sector.

You may have additional rights regarding your Personal Data under the GDPR if you are a resident of the EEA.

Where Personal Data processing is subject to the GDPR (as for EEA residents), Data Subjects have rights under GDPR and local laws, including, in different circumstances, rights to access data, rectify Personal Data (requesting an update, a correction, or the Personal Data to be completed), restrict the processing, object to processing, rights to data portability, and the right to request the erasure of Personal Data.

Where processing occurs based on consent, Data Subjects may have a right to withdraw their consent at any moment, which will not affect the lawfulness of processing that occurred prior to the removal of the consent.

Data Subjects in the EEA have the right to lodge a complaint with a data protection supervisory authority. If the supervisory authority fails to deal with a complaint, you may have the right to an effective judicial remedy.

California Consumer Privacy Act (CCPA and CPRA): if you are a California resident, you may be able to “opt out” of the “sale” or “sharing” of your “Personal Information” to “third parties” (as those terms are defined in the). If you wish to exercise this right enter the cookie management tool on our Site. Alternatively, you can contact us by email support@try-nomore.com to request that we do not sell or share your information.

CCPA may permit you to request in writing a list of the categories of personally identifiable information disclosed by NoMore to third parties, and the identifies of those third parties, during the preceding year, for the third parties’ direct marketing purposes, and to obtain such information free of charge up to twice in a 12-month period.

CCPA also may grant you the right to request disclosure from NoMore of the following:

- the categories of Personal Information NoMore has collected about you;

- the categories of sources from which the Personal Information is collected;

- the business or commercial purpose for collecting Personal Information;

- the categories of third parties with whom the business shares Personal Information; and

- the specific pieces of Personal Information NoMore has collected about you.

In addition, you may have various rights in relation to your Personal Information:

- a right to request that we rectify your Personal Information if our records are inaccurate;

- a right to request that we delete your Personal Information;

- a right that we provide you with your Personal Information in a readily accessible format;

- a right to request that we limit the use of your sensitive Personal Information.

There is no cost to making a request to exercise any of your rights. However, we may require that you verify your identity.

To make any request, please contact us at: support@try-nomore.com.

You may have additional rights regarding your Personal Data under the Privacy Act of 1974 if you are a resident in the United States.

Other privacy rights which you may have: governments in the United States and around the world have enacted and will, in the future enact, additional laws regarding the collection, storage and use of Personal Data, that we’ll insert in this page when approved (such as American Data Privacy Protection Act (ADPPA)

7. Changes to our Privacy Policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

8. Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed by post to E-Factory Group Srl, located at: Address: Via Bortolo Sacchi 3 City: Bassano del Grappa, Zip code: 36061 State: Vicenza Country: Italy. (Company VAT number: IT04472880246)." or by email to support@try-nomore.com.

We have appointed a data protection officer, who can be contacted at the following e-mail address support@try-nomore.com.